Legal

Terms & Conditions

Version 2.0 · Last updated: 12-07-2026

These Terms & Conditions (the “Terms”) are a legal agreement between you and us. They govern your access to and use of MaxVet, the veterinary-clinic portal of the MaxPet platform at maxvet.co.uk (the “Service”). Please read them carefully and keep a copy. By creating a Clinic account or otherwise using the Service, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use the Service.

These Terms should be read together with our Privacy Notice and Cookie Policy, which form part of your agreement with us.

The Service is a professional tool supplied to veterinary businesses. It is not supplied to consumers, and consumer-protection legislation (such as the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, including any cancellation or “cooling-off” rights) does not apply.

Contents 1. Definitions 2. About us 3. These Terms 4. Eligibility 5. Accounts & users 6. Nature of the Service 7. Client & patient data 8. Acceptable use 9. Availability 10. Fees 11. Intellectual property 12. Data protection 13. Suspension & termination 14. Disclaimers 15. Liability 16. General 17. Governing law 18. Contact

1. Definitions and interpretation

1.1 In these Terms, the following words have the following meanings:

Account: the account you register to access the Service.
Care Team: the group of people a Client permits, within MaxPet, to access a Patient’s record.
Clinic: the veterinary practice on whose behalf an Account is registered and used.
Client: a pet owner who uses MaxPet and whose Patient records may be shared with a Clinic.
MaxPet: the pet-owner application and platform of which the Service forms part, at maxpet.co.uk.
Patient: an animal whose record is held in MaxPet by a Client.
Patient Data: the information relating to a Patient (and, where applicable, its Client) that a Clinic can access through the Service.
User: an individual authorised by a Clinic to use the Service under the Clinic’s Account.
we / us / our: MaxVet, as described in clause 2.
you / your: the Clinic and, where the context requires, each of its Users.

1.2 In these Terms: (a) headings are for convenience only and do not affect interpretation; (b) “including”, “in particular” and similar words are illustrative and do not limit the words that precede them; (c) a reference to legislation is to that legislation as amended, extended or re-enacted from time to time; and (d) the singular includes the plural and vice versa.

2. About us and how to contact us

2.1 The Service is provided by MaxPet Limited, a company registered in England and Wales (“we”, “us”, “our”), which operates MaxVet as the veterinary-clinic portal of the MaxPet platform.

2.2 You can contact us by emailing [email protected]. Our company registration number, registered office address and data-protection (ICO) registration number will be published here once available.

2.3 Where these Terms say we will give you notice, we may do so by email to the address registered on your Account or by posting on the Service.

3. These Terms and your agreement to them

3.1 By registering an Account or using the Service you enter into a binding contract with us on these Terms. You confirm that you are entering into it in the course of a business and not as a consumer.

3.2 We may revise these Terms in accordance with clause 16.6. The version in force is the one published on this page when you use the Service.

3.3 If there is any conflict between these Terms and the Privacy Notice or Cookie Policy, these Terms prevail on matters of contract, and the Privacy Notice prevails on matters of how we handle personal data.

4. Eligibility and authority to contract

4.1 To register an Account you must be at least 18 years old and use the Service for a veterinary practice.

4.2 The individual who first registers a Clinic (the clinic owner) warrants that they are authorised to enter into these Terms on the Clinic’s behalf and to bind the Clinic to them.

4.3 You are responsible for ensuring that your use of the Service complies with all laws and professional obligations that apply to you, including, where relevant, the Code of Professional Conduct of the Royal College of Veterinary Surgeons (RCVS).

5. Your Account, Clinic and Users

5.1 You must provide accurate, current and complete information when registering and keep it up to date.

5.2 You are responsible for keeping login credentials confidential and for all activity that takes place under your Account or that of any User. You must notify us promptly at the address in clause 2.2 if you become aware of any unauthorised use.

5.3 The clinic owner may invite colleagues to become Users and may set their roles. The Clinic is responsible for its Users and for ensuring they comply with these Terms.

5.4 A MaxVet Clinic account is separate from a MaxPet Client account, and the same email address cannot be registered for both.

6. Nature of the Service — decision support only

6.1 The Service is an information and decision-support tool. It organises and displays the health information a Client has recorded in MaxPet, together with figures derived from published methods described on our Science page, to help you prepare for and inform a consultation.

Important — please read. The Service does not provide veterinary advice, does not diagnose, treat, cure or prevent any condition, and is not a diagnostic device or a substitute for professional clinical examination and judgement. Much of the information shown is entered by Clients and may be incomplete, inaccurate or out of date. You must not rely on the Service as the sole basis for any clinical decision, and you must not use it in an emergency. All clinical assessment, decision-making and responsibility remain entirely with the treating veterinary surgeon.

6.2 Any figures the Service presents (for example, body-condition, energy or wellness indicators) are estimates provided for information only and are not a clinical determination.

7. Access to Client and Patient Data

7.1 A Clinic can access a Patient’s record only after the Client has added that Clinic to the Patient’s Care Team in MaxPet. Access is granted by the Client, is limited to what the Client shares, and the Client may withdraw it at any time.

7.2 When you access, store or act on any Patient Data for your own professional purposes, you do so as an independent controller of that data and you are responsible for handling it lawfully and in accordance with your professional and data-protection obligations.

7.3 When you invite a Client or send an appointment through the Service, you confirm that the details you provide are accurate and that you have a proper lawful basis to contact that person. You must not use the Service to send unsolicited marketing.

8. Your responsibilities and acceptable use

8.1 You agree that you will not, and will not permit any User to:

use the Service unlawfully, fraudulently, or in breach of your professional obligations or any third party’s rights;
attempt to gain unauthorised access to any Account, data, system or network, or to circumvent or test the Service’s security or access controls without our written permission;
scrape, harvest, or extract data in bulk, or access the Service by automated means, except as we expressly permit;
introduce any malicious code, or interfere with, disrupt or place an unreasonable load on the Service or its infrastructure;
upload or transmit anything that is unlawful, defamatory, or infringes another person’s rights, or impersonate any person or clinic; or
copy, modify, resell, sublicense or make the Service available to any third party except as these Terms allow.

9. Availability, changes and support

9.1 The Service is provided on an “as available” basis and is under active development. We may add to, change, suspend or withdraw features, and we do not warrant that the Service will be uninterrupted, timely, secure or error-free.

9.2 We may need to suspend the Service to carry out maintenance or to deal with a technical or security issue. We will try to give reasonable notice of planned maintenance where we can.

9.3 Any support we provide is offered on a reasonable-endeavours basis and does not form part of any guaranteed service level unless we agree otherwise in writing.

10. Fees

10.1 The Service is currently provided free of charge.

10.2 If we introduce fees for the Service or for particular features, we will give you reasonable prior notice, and you may choose whether to continue using any paid features. We will not start charging you for a feature you are already using without your agreement.

11. Intellectual property

11.1 We and our licensors own all intellectual property rights in and to the Service, including its software, design, text, graphics and the MaxVet and MaxPet names and logos. Nothing in these Terms transfers any of those rights to you.

11.2 We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your Clinic’s internal veterinary purposes, in accordance with these Terms, for as long as your Account is active.

11.3 You retain any rights you hold in the information your Clinic enters. Patient records belonging to a Client remain the Client’s, and your rights in them are limited to the access the Client grants.

12. Data protection

12.1 We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018, as described in our Privacy Notice.

12.2 As set out in clause 7, where you access and use Patient Data for your own professional purposes you act as an independent controller, and you are responsible for your own compliance with data-protection law in respect of that use.

13. Suspension and termination

13.1 You may stop using the Service and ask us to close your Account at any time by contacting us at the address in clause 2.2.

13.2 We may suspend or terminate your access to the Service, on notice where practicable, if: (a) you materially breach these Terms and, where the breach is capable of remedy, fail to remedy it within a reasonable period of being asked to; (b) we reasonably consider that your use poses a security, legal or safety risk; or (c) we are required to do so by law.

13.3 On termination, your right to use the Service ends and we may deactivate your Account. Any provision of these Terms that is intended to survive termination (including clauses 6, 7, 11, 14, 15 and 16) will continue to apply.

14. Disclaimers and warranties

14.1 To the fullest extent permitted by law, and subject to clause 15.1, we exclude all warranties, conditions and terms that would otherwise be implied by statute, common law or otherwise, including any implied terms as to satisfactory quality, fitness for a particular purpose, or that information provided through the Service is accurate, complete or current.

14.2 Where a term is implied by the Supply of Goods and Services Act 1982 or other law and cannot lawfully be excluded, our liability for its breach is limited as set out in clause 15, so far as the law allows.

15. Limitation of liability

15.1 Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded by law. This clause 15 is subject to the requirement of reasonableness under the Unfair Contract Terms Act 1977.

15.2 Subject to clause 15.1, we are not liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for: (a) any clinical decision, diagnosis, treatment or outcome, or any reliance placed on the Service contrary to clause 6; (b) any loss arising from Patient Data or other information being inaccurate, incomplete or unavailable; or (c) any loss of profit, revenue, business, goodwill, anticipated savings, or any indirect or consequential loss.

15.3 Subject to clause 15.1, our total aggregate liability to you arising out of or in connection with the Service in any 12-month period is limited to the greater of (a) the total fees you paid us for the Service in that period, and (b) £100.

15.4 You are responsible for keeping your own records and for exercising your professional judgement; the Service is a support tool and does not replace your own systems or clinical responsibility.

16. General

16.1 Entire agreement. These Terms, together with the Privacy Notice and Cookie Policy, are the entire agreement between you and us about the Service and replace any earlier agreement or understanding.

16.2 Assignment. You may not assign or transfer your rights under these Terms without our written consent. We may assign or transfer ours to any successor to our business, on notice to you.

16.3 No waiver. A delay or failure to enforce a right under these Terms is not a waiver of it.

16.4 Severance. If any provision is found to be unenforceable, the rest of these Terms continue in force, and the provision will be modified to the minimum extent necessary to make it enforceable.

16.5 Events beyond our control. We are not liable for any failure or delay in providing the Service that is caused by an event beyond our reasonable control.

16.6 Changes to these Terms. We may update these Terms from time to time. We will change the version and date at the top of this page, and, for material changes, take reasonable steps to bring them to your attention. Your continued use of the Service after a change takes effect means you accept the updated Terms.

16.7 Third-party rights. These Terms are between you and us. A person who is not a party to them has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of them.

17. Governing law and jurisdiction

17.1 These Terms, their subject matter and their formation are governed by the law of England and Wales.

17.2 You and we agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms, except that we may bring proceedings for breach in any jurisdiction in which you are established.

18. How to contact us

18.1 If you have any questions about these Terms, contact us at [email protected].

These Terms are provided in good faith and are written to reflect the law of England and Wales. They are not legal advice; if you need advice on your specific circumstances you should consult a solicitor.